Cummins US & Canada

Job Information

Cummins Inc. Application Support Lead in Columbus, Indiana

Application Support Lead

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Application Support Lead, to join our Cummins Systems/Information Technology team in Columbus, IN, U.S. (Hybrid)

To be successful in this role you will need the following:

  • Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate.

  • Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).

  • Supports the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system).

  • Maintains the accuracy of service related standards, procedures and work instructions in a knowledge management system.

  • Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.

  • Minimum 3 years of relevant industry experience.

Skills:

  • Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

  • IT Supplier Relationships - Leverages a vendor management framework to manage strategic supplier relationships and supplier performance based on business need throughout the contract life using the required processes and tools to control costs, drive service excellence, mitigate risks, and gain increased value from the suppliers.

  • Service Catalog Management - Maintains a service catalog that contains all details of active and approved services in service operations using the required processes and tools to provide clear and relevant information to users.

Education :

  • Bachelor's Degree or equivalent degree in Information Technology, Business

or a related subject required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job SYSTEMS/INFORMATION TECHNOLOGY

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Sears Building

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Aug 23, 2022, 4:45:51 PM

Unposting Date Ongoing

Organization Corporate

Req ID: 22000760

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