Cummins US & Canada

Accelera eMobility Service Engineering - Engineer

Description

Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Accelera eMobility Service Engineering- Engineer to join our team specializing in Engineering for our Accelera Business Unit in Columbus, Indiana.

In this role, you will make an impact in the following ways:

• This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

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• Investigates product or system problems, understands causal mechanisms, recommends appropriate action, and documents results with guidance from more experienced team members.

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• Manages large-scale development or issue resolution projects.

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• Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.

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• Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

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• Involves minimal direct management of people but could involve the coordination and direction of work amongst technicians and/or temporary student employees.

To be successful in this role you will need the following:

• Product Failure Reporting and Corrective/Preventive Action Systems - Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.

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• Field Investigation and Support - Gathers and communicates technical information, both internally and externally, between technical problem solvers and the service channel about product or process related issues by using proven problem-solving techniques so that issues get resolved quickly and to customers’ satisfaction.

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• Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

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• Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Education/Experience

Prior entry level engineering equivalent work experience in a relevant discipline area is required. Knowledge of MS Office tools is preferred

Additional Information:

Accelera is a fast-paced organization filled with opportunity. I am looking for an energetic and technically sound individual to perform the role of Current Product Service Engineer on the PD7500EV (Transit Bus) BEV powertrain.

The responsibilities of this role include resolving application issues, troubleshooting Hard-To-Diagnose issues, interfacing with OEM's, tracking and monitoring field repair cycle time, and driving product improvement projects.

This role is the highest level of technical escalation for field issues, and is expected to become the product expert on the powertrain to help support the Cummins Care organization repairing customer vehicles. This individual must be open to ambiguity and change as this business has very short VPI cycles and requirements that change much more rapidly than traditional programs in EBU or PSBU.

This role will require 20-35% travel often on short notices. Interest in Electrification (vehicles and off highway equipment) is preferred.

Base salary range: d,800 - $ 97,200

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins and E-verify

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job ENGINEERING

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant

Job Type College / University

Recruitment Job Type Exempt - Entry Level

Job Posting Apr 26, 2024, 3:59:01 PM

Unposting Date May 10, 2024, 11:59:00 PM

Organization Accelera Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240003O3