Cummins US & Canada

Accelera BEV Service Engineering - Technical Specialist

Description

We are looking for a talented BEV Service Engineering - Technical Specialist to join our team for our Accelera Business Unit in Columbus, IN. This is a hybrid role with the expectation to be onsite 2-3 days/week.

No relocation will be provided and only local area candidates are being considered

In this role, you will make an impact in the following ways:

• This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.

• Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.

• Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.

• Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.

• Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.

• Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.

Qualifications

To be successful in this role you will need the following:

• Technical Service Information - Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.

• Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

• Drives results - Consistently achieving results, even under tough circumstances.

• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Education, Licenses, Certifications

• College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplines is required.

• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• 3 years experience in Service Engineering preferred.

• This service engineer position will support a high-volume new Battery Electric Vehicle Powertrain VPI program.

• Previous experience in VPI programs preferred.

• Prefer candidate to have experience with writing technical instructions so target audience can understand and apply.

• Interest in Electrification (vehicles and off highway equipment) is preferred.

• Hands-on/service experience is preferred (informal or professional).

• This individual must be open to ambiguity and change as this business has very short product development cycles and requirements that change much more rapidly than traditional VPI programs in EBU or PSBU. Accelera is a fast-paced organization filled with opportunity.

• We are looking for an energetic and technically sound individual to perform the role of service engineer for VPI product launches.

• Knowledge of MS Office tools is preferred.

The responsibilities of this role include the following:

• Support the development of PITTI elements (Parts, Information, Tools, Training, Infant Care).

• Evaluate and drive serviceability into component and powertrain system design (Mechanical and electronic).

• Support the development and execution of service strategy.

• Collaborate with multiple supporting teams both within the Customer Care team and the Technical/program team.

• Support the program team in issue resolution.

• Coordinate support for a small number of program vehicles with the occasional hands-on support for the purpose of issue investigation or service deliverable validation.

Compensation

Salary Range: $84,800 - $127,200. Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.

Cummins and E-verify

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Job ENGINEERING

Primary Location United States-Indiana-Columbus-US, IN, Columbus, Columbus Engine Plant

Job Type Experienced - Exempt / Office

Recruitment Job Type Exempt - Experienced

Job Posting Jun 20, 2024, 4:50:00 PM

Unposting Date Ongoing

Organization Accelera Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240004M6