Cummins Inc. Service Writer in Chattanooga, Tennessee
No, this isn’t one of those ordinary jobs.
Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.
This is what we call Working Right.
This is an exciting opportunity in Chattanooga, TN for a Service Writer. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.
Initiates contact with the customer either in person or over the telephone
Assesses customer needs, gathers pertinent information, and opens work orders
Schedules customer work for In Shop or Mobile
Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes
Conveys parts needs to the Parts Professional on the shop floor
Ensures that all applicable SRTs are built in the job plan
Develops positive relationships with key customers; resolves customer concerns regarding Cummins or distributor warranties; explain charges to customer
Actively involved in service center marketing and upselling
Acts as a technical advisor to other branch personnel
Skills and Experience Required
Strong interpersonal and customer service skills required
Excellent decision making skills
Strong computer skills
Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line. Be able to instruct and assist technicians with this information
Must have an internal drive for customer service and provide and elevated level of service for internal and external customers
Must comply with all safety rules and regulations and apply them to daily work routines for personal safety and the safety of others
1-2 years experience in similar role
Knowledge of engines & diesel industry a plus
Education, Licenses, Certifications
High school diploma or equivalent
Cummins familiarity preferred
Compensation and Benefits
Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.
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Primary Location United States-Tennessee-Chattanooga-US, TN, Chattanooga, Cummins Power South
Job Type Experienced - Professional / Office
Recruitment Job Type Office
Job Posting May 30, 2018, 11:13:43 PM
Unposting Date Ongoing
Req ID: 180001A3