Cummins Inc. Service Writer in Chattanooga, Tennessee

Service Writer


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

This is an exciting opportunity in Chattanooga, TN for a Service Writer. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.


  • Initiates contact with the customer either in person or over the telephone

  • Assesses customer needs, gathers pertinent information, and opens work orders

  • Schedules customer work for In Shop or Mobile

  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes

  • Conveys parts needs to the Parts Professional on the shop floor

  • Ensures that all applicable SRTs are built in the job plan

  • Develops positive relationships with key customers; resolves customer concerns regarding Cummins or distributor warranties; explain charges to customer

  • Actively involved in service center marketing and upselling

  • Acts as a technical advisor to other branch personnel


Skills and Experience Required

  • Strong interpersonal and customer service skills required

  • Excellent decision making skills

  • Strong computer skills

  • Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line. Be able to instruct and assist technicians with this information

  • Must have an internal drive for customer service and provide and elevated level of service for internal and external customers

  • Must comply with all safety rules and regulations and apply them to daily work routines for personal safety and the safety of others

  • 1-2 years experience in similar role

  • Knowledge of engines & diesel industry a plus

Education, Licenses, Certifications

  • High school diploma or equivalent

  • Cummins familiarity preferred

Compensation and Benefits

Base hourly rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

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Primary Location United States-Tennessee-Chattanooga-US, TN, Chattanooga, Cummins Power South

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Oct 19, 2018, 9:24:33 AM

Unposting Date Ongoing

Req ID: 180001A3