Cummins US & Canada

Job Information

Cummins Inc. Parts Professional in Charlotte, North Carolina

Parts Professional

Description

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Learn more about this role and how you can begin Working Right .

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

Currently, we are recruiting for a Parts Professional in our Charlotte, NC call center.

Responsibilities:

  • This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision

  • Document customer inquiry information within appropriate Cummins systems

  • Provide prompt assistance to customers through various media

  • Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices

  • Escalates non-routine issues, providing documentation through process

  • Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient

  • Learns existing and new Cummins processes, systems and practices

Qualifications

Skills and Experience:

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Manages conflict - Handling conflict situations effectively, with a minimum of noise.

  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Education

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience

  • Minimal relevant work experience required.

  • Previous customer service or support experience is preferred

  • Bilingual in English/Spanish required.

Compensation and Benefits

Base hourly rate commensurate with experience

. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:https://www.cumminstalentcommunity.com/profile/join/

Job SERVICE

Primary Location United States-North Carolina-Charlotte-US, NC, Charlotte, Cummins Atlantic - Main Office

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Aug 6, 2019, 8:00:44 PM

Unposting Date Ongoing

Req ID: 1900035W

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