Cummins Inc. Field Service Advisor in Charlotte, North Carolina

Field Service Advisor


No, this isn’t one of those ordinary jobs.

This is an exciting opportunity in Charlotte North Carolina for a Service Advisor. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.


Responsible for managing a customer's experience for the following in either an "In Shop" or "Mobile" environment:

  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes.

  • Builds the claim header in the work order and processes claim.

  • Conveys parts needs by name or P/N to the Parts Professional on the shop floor.

  • Ensures that all applicable SRTs are build in the job plan.

  • Understands BMS measures.

  • Actively involved in service center marketing and up selling.

  • Acts as a technical advisor to direct a technician to the technical information.

  • Performs other service related duties as may be assigned.


Strong communication skills (oral and written)

Strong computer skills (Microsoft Word and Microsoft Excel)

Excellent customer service and problem solving skills

Strong work ethic

Good problem solving and time management skills

1-3 years customer service experience

Industry experience preferred

Parts and Service experience preferred

Valid Driver License


High school diploma or equivalent

Some college or tech school preferred

Compensation and Benefits

Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team:


Primary Location United States-North Carolina-Charlotte-US, NC, Charlotte, Cummins Atlantic

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Dec 8, 2018, 10:08:38 PM

Unposting Date Ongoing

Req ID: 1800077B