Cummins Inc. Power Generation Field Service Technician - Level 3 in Bossier City, Louisiana

Power Generation Field Service Technician - Level 3

Description

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to product specialists / Supervisor

Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists,

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

High School Diploma/GED or relevant experience to the position.

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

locally valid driving permit

Experience

Significant field service work experience

Desired level of experience - 3 years preferred.

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

Candidate must have power gen experience both commercial and residential, must be able to use computer programs for diagnosis and be efficient in Microsoft programs. Must have an outgoing personality and be able to sell themselves and our services.

At Cummins, we are dedicated to diversity in the workplace and our policy is to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, religion, national origin, disability, veteran status, sexual orientation, gender identity and/or expression or other status protected by law.

Job SERVICE

Primary Location United States-Louisiana-Bossier City-US, LA, Bossier City, Cummins Mid-South

Job Type Shop

Recruitment Job Type Technician

Job Posting Nov 19, 2018, 4:48:01 PM

Unposting Date Ongoing

Req ID: 180005KD