Cummins Inc. Parts Technician in Boise, Idaho
We are looking for a talented Parts Technician to join our team specializing in service for our Sales and Service business in Boise, ID.
In this role, you will make an impact in the following ways:
Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.
Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations. Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
Maintain accurate records of all internal and external interactions in the appropriate database/system. Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
Prepare and distribute standard and customized internal and customer reports. Knowledge of Quality Management Systems.
Understand Customer Order Management policies, procedures and metrics.Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization. Participate in/lead process improvement projects.
To be successful in this role you will need the following:
(Entry) Parts Level I: Minimal or no work experience required.
(Intermediate) _Parts Level II: _ Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
Excellent customer service skills.
Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E- Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job SUPPLY CHAIN PLANNING
Primary Location United States-Idaho-Boise-US, ID, Boise, Cummins Rocky Mountain
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Apr 27, 2021, 11:50:59 AM
Unposting Date Ongoing
Req ID: 210001VY