Cummins US & Canada

Job Information

Cummins Inc. Parts Administrator Front/Back Counter in Avondale, Arizona

Parts Administrator Front/Back Counter


We are looking for a talented Parts Technician to join our team for our distribution organization located at our Avondale, AZ branch.

In this role, you will make an impact in the following ways:

  • Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch goods in a factory or warehouse working with a team or independently.

  • Receive incoming goods; check for damage and for discrepancies between goods and packing slips.

  • Accurately sort, store goods and arrange storage to optimize warehouse space.

  • Precisely pick, pack, and dispatch outgoing goods according to written or verbal requests or orders.

  • Follows all applicable standard work, work instruction/process documentation and established quality procedures.

  • Comply with HSE standards, policies, procedures & regulations.

To be successful in this role you will need the following:

  • High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

  • This position may require licensing for compliance with export controls or sanctions regulations.

  • Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

  • Obtain a forklift certification to operate powered industrial vehicles (reach trucks, order pickers, pallet rider, etc.) and/or other heavy machinery.

  • 1 year of shipping and receiving, inventory control, and cycle count experience preferred

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization



Drives Results - Consistently achieving results, even under tough circumstances.

Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled Describe how the order life cycle and customer support are interconnected to ensure an overall positive customer experience.

Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction Describe how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Education, Licenses, Certifications

Degree in related field preferred.

2 plus years of relevant customer order management, account management or in the supply chain field

This position may require licensing for compliance with export controls or sanctions regulations.


Team focused and passionate about customer support

Time management: Demonstrates effective and efficient use of individual and organizational time to achieve key business objectives

Attention to detail: Accurate data entry skills Fast typing speed with accuracy, extreme attention to detail

Computer literacy: Intermediate to advanced standard of computer skills with the ability to use office applications (Microsoft Office, Word, Excel, PowerPoint and Outlook)

Ability to navigate a computerized data entry system or other relevant applications and the ability to gain knowledge in using order processing and analytics systems

Work with warehouse team on stock and will call orders to process in a timely manner.

responsible for open orders invoicing and expediting back orders to support customer needs.

Partner with internal and external stakeholders

Coaches and mentors less experienced Service Parts Specialists.


Primary Location United States-Arizona-Phoenix-US, AZ, Avondale, Cummins Rocky Mountain 651

Job Type Experienced - Exempt / Office

Recruitment Job Type Office

Job Posting Feb 12, 2021, 5:30:46 PM

Unposting Date Ongoing

Req ID: 210000MG