Cummins Inc. Service Advisor or Parts Counter Technician in Tucson, Arizona

Service Advisor or Parts Counter Technician


Service Advisor / Parts Counter Technician

If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of – then this is where you need to be.

Extraordinary Technology Requires Extraordinary Technicians!

Our Sales and Service business delivers reliable, durable, high performing products for our global partners. You are key to our customers’ success. Working with industry leading technology and diagnostic tools, you’ll deliver solutions that build your knowledge base and fuel your career.

This is what we call Working Right.

Cummins is looking for an extraordinary Service Advisor / Parts Counter Technician in our TUCSON, AZ location. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.


  • Provide outstanding service to the customer.

  • Greet customers at the service counter and on the phone.

  • Manage the first step of the QuickServe Process which includes: initiating the work order by conducting a thorough interview with the customer to determine performance problems and services requested.

  • Works closely with the Shop Supervisor to schedule diagnostics when needed.

  • Communicate with the customer and service operations throughout the repair event to ensure all parties are informed of job status and expectations for completion.

  • Work as a team to resolve any service issues for customers, co-workers, and Cummins Engine Company.

  • Review Work Orders to ensure accuracy for invoicing and warranty.

  • Completes the QuickServe process; closes-out the work order and invoices the customer.

  • Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports.

  • Complete required training on a timely basis.

  • Meet applicable performance objectives.

  • Adhere to company safety practices and other policies and procedures.

  • Provide parts sales and service to internal and external customers.

  • Able to ship and receive customer’s orders.

  • Able to complete invoices.

  • Post parts and review shop jobs for accuracy.

  • Serve as purchasing agent for customer, including pick up and delivery of parts

  • Safely operate lift truck and forklift when necessary.

  • Use suggestive selling techniques.

  • Look up and post parts to work order quotes to assist in real time invoicing.

  • Maintain Service Parts Topics.

  • Other clerical duties as assigned.

  • General housecleaning as needed (e.g. dusting, restocking shelves/bins.)


Skills and Experience Required:

Prior experience as a Service Advisor, Technician and Parts Counter or similar experience preferred.

  • Prior experience working in warranty highly desirable.

  • Excellent computer skills with the ability to write routine repairs and correspondence.

  • Thrives in fast-paced environment with multiple priorities.

  • Ability to effectively communicate with customers and co-workers in a positive and professional way.

Education, Licenses, Certifications

  • Associate degree or equivalent from a two-year college or technical school preferred.

  • High school diploma or equivalent required.


  • Intermediate amount of experience required.

Compensation and Benefits

Base hourly rate commensurate with experience plus bonus. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

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Primary Location United States-Arizona-Tucson-US, AZ, Tucson, Rocky Mountain 1501

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jul 30, 2017, 11:06:48 AM

Unposting Date Ongoing

Req ID: 170003O7