Cummins Inc. Power Generation Field Service Technician, Level I in Tucson, Arizona
Power Generation Field Service Technician, Level I
Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with minimal direction.
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
Completes required documentation, such as service worksheets, timesheets, warranty claims via handwritten forms or business system input screens
Completes training in line with skill and business requirements
Maintains service vehicle and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation
Skill Level A
Broad mechanical and electrical repair and maintenance capability - Apprentice Certified Power Generation Technician (Preferred)
Capable of electrical repair and maintenance with minimal supervision - practical exposure to working on Power Generation products
Awareness of Quick Serve Process
Able to understand basic computer use
Able to clearly communicate both orally and in writing
Able to understand written instructions
Ability to work safely and identify safety risks, including completion of any required safety training and the Job Safety Assessment process
Can resolve basic technical problems
Able to work within quality standards
Capable of developing effective working relationships
Ability to use general numerical principles
Skill Level B
Skill Level A plus:
Ability to carry out basic repairs and scheduled maintenance on different product types without supervision
Able to understand diagnostic tools
Awareness and ability to access Cummins service support tools (such as Quick Serve On Line, INPOWER, LONMGMAKER) and understanding of Microsoft Software
Able to prepare required documentation to the standard required
Ability to understand the relationships between GenSet components and inform more senior Field Service Technician as to which GenSet component may be causing the performance issue
Education, Licenses, Certifications
Apprentice Trained Power Generation/ Electrical Technician (Preferred)
Vocational diploma from relevant technical institution
Current relevant electrical certification
Locally valid driving permit
Minimal level of workshop related experience required.
Basic level knowledge of and/or experience with power generation products
High Voltage/ Low Voltage experience
Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Arizona-Tucson-US, AZ, Tucson, Rocky Mountain 1501
Job Type Shop
Recruitment Job Type Technician
Job Posting Jun 1, 2017, 2:39:12 PM
Unposting Date Ongoing
Req ID: 170002H9