Cummins Inc. Service Writer, Cummins Central Power in St Louis, Missouri

Service Writer, Cummins Central Power

Description

  • Assist Service Managers and Advisors with managing of total Operations Processes

  • Carry work order from start to finish, to include Warranty Administration

  • Perform and update quotes for repairs

  • Help implement action plans for improvement processes

  • Schedules and plans work for diagnosis and repair of diesel engines

  • Communicates with customers and associates

  • Performs customer invoicing

  • Prepares and processes warranty claims

  • Responds to warranty claim information requests

Qualifications

  • Minimum one year experience working as a Service Writer or Advisor

  • Excellent customer service skills

  • Computer Keyboard and PC skills

  • Willingness to increase knowledge base through experience and training to further your role

Other Qualifications:

  • Excellent communication skills (active listening, writing, speaking & telephone)

  • Demonstrated ability to work through conflict and use effective problem solving techniques

  • Demonstrated ability to develop & maintain effective working relationships with customers and co-workers.

  • Demonstrated ability to initiate, expedite, follow through to project completion

  • Effective user of good problem solving skills

  • Exhibits organizational and time management skills

· Ability to positively react to change in environment, process and people

  • Multi-lingual speakers preferred

EEOC/eVerify statement:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SERVICE

Primary Location United States-Missouri-St. Louis-US, MO, St Louis, Cummins Mid-South

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Feb 8, 2017, 5:06:58 PM

Unposting Date Ongoing

Req ID: 170000H4