Cummins Inc. Service Writer in San Leandro, California

Requisition Number

17-0004

Post Date

1/31/2017

Title

Service Writer

City

San Leandro

State

CA

Description

Cummins Pacific is looking for a skilled Service Writer. The Service Writer is responsible for initiating the customer event, working in conjunction with the Service Supervisors, Service Manager and Director of Operations as an internal resource to ensure

that customers are 100% satisfied with the customer support experience, products and services that Cummins Pacific provides.

Key responsibilities include:

  • Greet customers and start all service events by opening the work order.

  • Determine account status and repair coverage and / or open campaigns.

  • Conduct Service Interview Wizards for each repair event.

  • Assist in handling incoming Service department calls.

  • Schedule pickup and delivery of customers’ vehicles.

  • Keep waiting customers comfortable and assist with arranging transportation as needed.

  • Keep front counter area clean and presentable.

  • Prepare and file work order packets.

  • Assist Director of Operations, Service Manager and Service Supervisors in Service department projects.

  • Assist Service Supervisors with scheduling Diagnostic Technicians.

Requirements

  • High School diploma or equivalent.

  • At least two years of experience in a service-related role.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.