Cummins Inc. Engine Field Service Technician, Cummins Southern Plains in Oklahoma City, Oklahoma
Engine Field Service Technician, Cummins Southern Plains
Diagnoses and completes less complex repairs to engines at the customer’s site.
Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Skill Level A
Level I Technician plus:
Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision
Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
Familiar with basic warranty/policy terms
Capable of developing collaborative working relationships Able to identify opportunities for work process improvements
Can resolve common technical problems
Skill Level B
Skill Level A plus:
Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
Ability to identify and up sell further service and repair opportunities
Education, Licenses, Certifications
High School Diploma or GED
Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Locally valid driving permit
Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
Cummins and E-verify:
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
Primary Location United States-Oklahoma-Oklahoma City-US, OK, Oklahoma City, Cummins Southern Plains
Job Type Shop
Recruitment Job Type Technician
Job Posting Feb 16, 2017, 6:01:39 PM
Unposting Date Ongoing
Req ID: 170000M2