Cummins Inc. Power Generation Field Service Technician, Level II in Minot, North Dakota

Power Generation Field Service Technician, Level II

Description

Diagnoses and completes less complex repairs to generators and components at the customer’s site.

Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs

Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools

Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor

Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

Completes training in line with skill and business requirements

Maintains service vehicle and tools for cleanliness and proper operation

Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Qualifications

Skills

Skill Level A

Level I Technician plus

Ability to carry out basic diagnostics using Cummins diagnostic tools on different product types with minimal supervision

Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line, INPOWER, LONMGMAKER

Familiar with basic warranty/policy terms

Capable of developing collaborative working relationships

Able to identify opportunities for work process improvements

Can resolve common technical problems

Skill Level B

Skill Level A plus

Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision

In depth electrical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision

Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products

Troubleshoot, diagnose and repair generator set systems in a field environment without direct supervision.

At direction of Field Service Manager, works with Power Generation Sales Department on new product startups.

Ability to read and interpret electrical wiring diagrams.

Understand safety aspects of working with all AC voltages up to 600V, 3 phase.

Ability to operate all standard service tools plus electrical testing equipment.

Ability to work with detailed information under considerable time limitations and with minimal supervision.

Possesses all the troubleshooting, diagnosing and repair capabilities of a highly-skilled genset technician involving diesel engine, generator, engine governor, generator and engine control gear and electrical power switching mechanisms and their control.

Proficient in Windows XP; other computer software as required including Business Management System (BMS) and Outlook.

Education, Licenses, Certifications

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

Experience

Minimal level of workshop related experience required.

Basic level knowledge of and/or experience with power generation products

High Voltage/ Low Voltage experience

Experience

Basic level field service work experience

Intermediate level knowledge of and/or experience with of power generation products

High Voltage/ Low Voltage experience

Customer service experience

This position will work out of Western North Dakota, based out of Minot, North Dakota.

Compensation and Benefits:

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify:

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Job SERVICE

Primary Location United States-North Dakota-Minot-US, ND, Minot, Cummins NPower

Job Type Shop

Recruitment Job Type Technician

Job Posting Jun 6, 2017, 7:58:56 AM

Unposting Date Ongoing

Req ID: 170002O7