Cummins Inc. Service Foreman in Manassas, Virginia

Service Foreman

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Responsibilities

  • Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians

  • Applies documented procedures and policies to perform diagnostics and complex repairs

  • Performs preventative maintenance based on assessment of engine

  • Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens

  • Completes training in line with skill and business requirements

  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc

  • Maintains work area and tools for cleanliness and proper operation

  • Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Skill Level B

Skill Level A plus:

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians through complex service interventions and diagnostic issues

Can resolve complex technical problems

Ability to identify and up sell further service and repair opportunities.

Experience

  • Advanced level knowledge of and/or experience with engine products

  • Experience providing technical advice and coaching to more junior technicians (preferred)

  • Coordinates the technician work force to ensure timeliness of repairs and quality of services performed meets specifications and customer’s expectations.

  • Assist with customer quotes and keep customers informed of their repair progress and the repair completion time.

  • Supervise and assist technicians in all phases of Cummins troubleshooting and repairs.

  • Assign housekeeping and other non-billable duties to technicians when time is available.

  • Ability and knowledge to perform the same duties as the technicians being supervised.

  • Assign work and jobs to others and maintain a supervisor employee relationship

  • Ability to evaluate employees that are being supervised semi annually

  • Attend new product training class as available to keep current with products and to maintain the expert knowledge a distributorship must have.

  • Must be able to diagnose problems and operate all hand tools, diagnostic and testing equipment.

  • Read job orders.

  • Disassemble, or reassemble engines, fuel systems, distributors, starters, torque converters and pumps.

  • Perform some of the service manager’s duties in his/her absence.

  • Maintain all service department vehicles, tooling and equipment.

  • Document all troubleshooting and repair procedures on every repair.

  • Keep the service manager informed of all service department activities

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)

  • Vocational diploma from relevant technical institution

  • Locally valid driving permit (Preferred)

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Virginia-Manassas-US, VA, Manassas, Cummins Power Systems

Job Type Shop

Recruitment Job Type Technician

Job Posting Jun 12, 2017, 9:06:11 AM

Unposting Date Ongoing

Req ID: 170002SL