Cummins Inc. Customer Service Representative in Indianapolis, Indiana

Customer Service Representative


The primary role of a Customer Service Rep is to greet our customers, determine their needs, and then initiate, monitor, communicate and finalize our repair process. This person also verifies warranty and service contract coverage; develops estimates and writes repair orders. This position is also responsible for assessing customer delivery/scheduling needs, support scheduling of diagnostic technicians, work order processing, invoicing, and other customer service responsibilities.

The Customer Service Rep is the “voice of the customer” and represents our customers’ interests during the repair event. The Customer Service Rep works closely with the Branch Service Manager, Parts Department and Shop Supervisors to provide the highest quality service event to our customers.

  • Initiates the work order by conducting a thorough interview with the customer to determine performance problems and services requested.

  • Use appropriate Cummins Systems to accurately complete and document Work Orders (WOs) and time reports.

  • Act with integrity and provide outstanding service to customers and co-workers.

  • Maintain a clean work area at all times.

  • Recognize and use various product / service information sources including QuickServe, Online service manuals, troubleshooting trees and support bulletins.

  • Successfully complete on a timely basis all required training courses.

  • Read wiring diagrams.

  • Continually improve upon mechanical ability and electrical knowledge by home study courses, service parts topics, and other sources.

  • Meet applicable performance objectives.

  • Adhere to company safety practices and other policies and procedures.

  • Perform other responsibilities as needed.


  • Associate degree or equivalent from a two-year college or technical school preferred. And/or other combination of technical training through the military, apprenticeships or other equivalent training/experience.

  • High school diploma or equivalent required.

  • Must have a limited knowledge of all Cummins engines.

  • Must be able to safely operate all testing equipment and tools.

  • Must be able to interact with customers in an effective, positive and professional manner.

  • Ability to drive a forklift.

  • Demonstrate a commitment to personal and worksite safety.

  • Desire to continuously develop and improve skills for high job performance.


Primary Location United States-Indiana-Indianapolis-US, IN, Indianapolis, Cummins Crosspoint 3621

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jun 7, 2017, 11:05:27 PM

Unposting Date Ongoing

Req ID: 170002KI