Cummins Inc. Service Writer in Glen Burnie, Maryland

Service Writer

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Responsibilities

  • To assist customers by coordinating engine and/or power generation service work which includes dealing with customers and creating and quoting work orders along with other service responsibilities.

  • Greet Customers

  • Schedule appointments

  • Gather unit/product information

  • Perform unit inspection for obvious body damage

  • Create work orders and quotes for customers

  • Schedule repairs in system

  • Daily updating to customers to status of their repair.

  • Create basic/initial diagnostic plan consistent with the complaint

  • Ability to assess customer delivery needs

  • Manage schedule of Diagnostic Techs

  • Deliver daily T/S plan focusing on equipment available to start of troubleshooting

  • Cummins focuses strongly upon safety in all aspects of our operations. The successful candidate must likewise consider safety as paramount and demonstrate a substantial awareness of work place safety and environmental knowledge.

  • Creates, maintains and promotes a safe clean workplace.

Qualifications

Skills

  • Must possess excellent customer service skills.

  • Excellent communication and interpersonal skills

  • Front Counter/sales/upselling experience in preferred.

  • Computer experience required - Ability to use e-mails programs and Microsoft Office products (Word, Excel)

Education, Licenses, CertificationsHigh School or GED

  • Bachelor’s degree preferred. High school degree required.

  • 1-3 years experience with auto or diesel products (mechanical and electronic engines), Cummins product experience preferred but not necessary

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify.

Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Ready to think beyond your desk? Apply for this opportunity and start your career with Cummins today.

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/cummins

Job SERVICE

Primary Location United States-Maryland-Baltimore-US, MD, Glen Burnie, CumminsPowerSystems Baltimore

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Jun 12, 2017, 6:04:36 AM

Unposting Date Ongoing

Req ID: 170002QM