Cummins Inc. Field Service Supervisor- Cummins Sales and Service in Dallas, Texas in Dallas, Texas

Field Service Supervisor- Cummins Sales and Service in Dallas, Texas



Schedule Field Service Technicians. Promote field service sales. Respond to customers’ technical field service questions.


  • Promote the concept of "total quality" customer service.

  • Track and promote the development and training of field service technicians to achieve a higher quality of efficiency.

  • Receive customer service requests. Complete call-out sheet with all pertinent information.

  • Dispatch field service technicians.

  • Handle all aspects of field service sales, including preparation and delivery of field service quotes to customers, and follow-up to answer customers’ questions.

  • Maintain communication to promote customer relations and loyalty.

  • Work closely with the parts department to ensure field service parts are delivered in a timely fashion.

  • Achieve service targets in order to reach monthly goals.

  • Plan and coordinate implementation of maintenance contracts.

  • Act as primary liaison with customers to provide quotes and scheduling work.

  • Ensure that all new service programs (e.g. standard repair times, exchanges, etc.) are carried out by all service employees.

  • Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance.

  • Apply warranty to work orders.

  • Invoice work orders.

  • Review final work orders and apply warranty if needed. Separate invoices according to warranty and customer pay and review completed repair orders with customers.

  • Track and support monthly mobile quick serve measures.

  • Manage the up keep on company tools and equipment.



  • High school diploma or equivalent required.

  • Knowledge of all Cummins products, theory of diesel engines, and the ability to diagnose.

  • Strong computer skills.

  • Understanding of basic mechanical and electrical principles.

  • Possess knowledge of warranty and service programs on Cummins products.

  • Ability to read, understand, and interpret all service manual topics, parts manuals, warranty alerts, campaigns, and Quick Serve on-line and SRT manuals and assist technicians with this information.

  • Knowledge of BMS system.

  • Must be self-motivated and possess strong interpersonal and customer relation skills.

  • Minimum of five years experience as a Field Service Technician.

  • Must have an internal drive for customer service and provide an elevated level of service for internal and external customers.

  • Must comply with safety rules and regulations and apply them to daily work routines for personal safety and the safety of others.

Cummins and E-verify:

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Primary Location United States-Texas-Dallas-US, TX, Dallas, Cummins Southern Plains 4855 MCP

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Nov 7, 2016, 4:17:22 PM

Unposting Date Ongoing

Req ID: 160003ZM