Cummins Inc. Components Rapid Response Engineer - Fuel System Focused in Columbus, Indiana
Components Rapid Response Engineer - Fuel System Focused
Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology. We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.
Learn more about this role and how you can begin Working Right .
Our Components Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.
This is an exciting opportunity in Columbus, Indiana for a Components Rapid Response Engineer. Cummins USA is where you can work on industry leading engineering projects.
Your impact will happen in these and other ways:
Responsible for leading short-term, extremely high-paced projects while following set team processes in order to mitigate component product warranty costs. This position specializes in Cummins Fuel Systems. Platforms: 100% of North America products (HMLD through HHP) with growing international opportunities in Asia and Europe. This position will require the person to lead projects through Step 3 (Interim Corrective Action) with little guidance from management by leveraging support from service, controls, software, product engineering and quality.
Use effective problem solving skills and 6Sigma tools to insure the timely identification/implementation of Step 3 activities.
Interface with external customers; likely to be OEMs and fleet owners.
Apply a forensic engineering approach to sue by studying the parts, application, controls, and real situation.
Travel off-site to customer locations, plants or other remote areas in order to study a specific failure modes or conduct testing.
Ensuring the highest possible integrity for the identification of failure mechanisms in a timely manner.
Assist in recall/containment processes as required.
Analyze warranty claims information to understand affected populations and use statistics to prove hypotheses.
Lead the development of draft FTAs for failure mechanisms
- _ Acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to identify, define, and prioritize complex product issues and to implement solutions. Coaches and mentors less experienced service engineers.
- _ Identify complex service issues, initiate problem solving, document cost and customer impact information to establish priority for corrective action.
- _ Lead or manage failure analyses with Field Service, Warranty, and Engineering to communicate and define issues.
- _ Partners with distributors, dealers and customers to support the investigation of complex escalated product issues, discuss solutions, and conduct training because of complexity, longevity and criticality.
- _ Support product development teams and problem solving teams via the installation of field test engines or components and the monitoring and reporting of reliability data.
- _ Participates proactively during reviews to ensure the serviceability of new components and products including the monitoring of new product performance.
- _ Creates initial publication and subsequent revision of service literature.
- _ Ensures new information regarding technical solutions and service procedures is communicated to the service organization.
- _ Coaches and mentors less experienced Service Engineers.
Skills and Experience Required:
7 Step Product Problem Solving Process - Understands the process steps, the expectations for each step, and is able to use the 7-step process to solve a problem. Incorporates Fault Tree Analysis into the process. Has used on-the-job application of the 7-Step Product Problem Solving Process to specific problems.
Communication - Written And Verbal - Significant experience in written and verbal communication and should be capable of communicating effectively to all levels within and outside the company.
Data Gathering And Analysis - Capable of selecting and performing the required measurements in a safe manner to determine data quality and to apply predefined applications to raw data sets.
Field Investigation - Some demonstrated ability to conduct a field investigation including organizing the investigation with field organization and using service tools for diagnosis, analyzing data, and generating a field investigation report.
Hazard Analysis - Knowledge of hazard analysis and its relevance. Knows when hazard analysis should be applied and uses appropriately as part of work. Understands the underlying principles, techniques, and procedures. Leads Hazardous Analysis reviews.
Rapid Problem Solving - Consistent demonstrated use of the Rapid Problem solving process and databases. Can coach/train others on process and database. Can identify improvements to the problem solving processes and tools.
Warranty/Policy Support - Demonstrates knowledge of corporate warranty system and Marketing structure basics to support OEM's, Distributors, and end user customers to maintain excellent partnerships and relationships.
Experience: 5 years
Required Education, Licenses or Certifications
- Bachelor of Science (or equivalent degree) in Engineering required
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
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Primary Location United States-Indiana-Columbus-US, IN, Columbus, Commons Office Building
Job Type Experienced - Professional / Office
Recruitment Job Type Professional - Experienced
Job Posting Jun 14, 2017, 2:01:06 PM
Unposting Date Ongoing
Req ID: 170002SE