Cummins Inc. Customer Support Manager, Chesapeake, VA, Cummins Atlantic in Chesapeake, Virginia

Customer Support Manager, Chesapeake, VA, Cummins Atlantic

Description

No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins is looking for an extraordinary Customer Support Manager in Chesapeake, VA. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.

Responsibilities:

  • Oversee all sales

  • Supervision of Customer Support Representatives

  • Ensure appropriate interfaces between customers and CSRs

  • Communicate effectively with other departments to positively impact the customer experience

  • Maintain a strong and positive relationship with all customers

  • Achieve and continuously improve customer service levels

  • Manage inventory levels and targets

  • Ensure internal and external customers' expectations and requirements are met

  • Ensure common processes are being utilized and internal controls are in place

Qualifications

Skills

Analytical Reasoning - Applies basic research methodologies and statistical analysis to solve problems. Synthesizes and analyzes low to moderately complex data, information and evidence in order to draw meaningful conclusions.

Project Management - Has a good understanding of and effectively applies project management techniques in low to moderately complex projects.

Manage Execution - Solid understanding of how to manage execution. Manages the performance of self and others through the use of structured tools. Delegates effectively and regularly with solid support and follow through. Uses defined processes to manage execution.

Fosters Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Conducts periodic department or division wide informational meetings. Develops processes, plans, and schedules to provide relevant information and obtain feedback from the organization.

Inventory Control And Management - Understand inventory control and management principals and how they impact the local and global supply chain. Understand how the inventory management principles and objectives must tie together to insure continuity in the supply chain.

Focus on Customer needs - Familiar with key Cummins customers. Knowledge would include business strategies, organizational structures, geographic footprints, financial results, internal processes, and primary needs for effective segmentation.

Cross Functional knowledge - Understands the basic high-level tasks for each functional area (Marketing, Technical, Purchasing, Planning & Logistics, etc)

Requirements

  • 4-year degree or equivalent experience in Customer Service

  • Minimum of 5 years supervisory experience

  • Strong people management skills

  • Excellent communication skills

  • Computer skills

  • Preferred: industry experience, diesel engine & parts knowledge

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

Job SUPPLY CHAIN PLANNING

Primary Location United States-Virginia-Chesapeake-US, VA, Chesapeake, Cummins Atlantic Tidewater

Job Type Experienced - Professional / Office

Recruitment Job Type Professional - Experienced

Job Posting Jan 10, 2017, 4:13:17 PM

Unposting Date Ongoing