Cummins Inc. Parts & Service Support Representative, Charlotte, NC, Cummins Atlantic in Charlotte, North Carolina

Parts & Service Support Representative, Charlotte, NC, Cummins Atlantic


No, this isn’t one of those ordinary jobs.

Cummins is a team of dependable, innovative thinkers, who are empowered to generate and deliver solutions for customers, community, and environment. Our employees develop their careers through the challenges only a diverse, global innovator can promise. This is a collaborative culture where thinking beyond your desk is more than part of the job. It is the job.

This is what we call Working Right.

Cummins is looking for an extraordinary Parts & Service Support Representative based out of our Charlotte, NC Dealer Call Center location. As part of Cummins, we will add to your current skills by providing training, encouragement and growth within a teamwork environment. We invest in your professional growth by providing you with education and training opportunities to keep current on industry standards and products. You will gain valuable knowledge of the diesel engine industry and skills that will last a lifetime.

A commitment to excellence is deeply rooted in Cummins tradition of exceptional service. Our employees are dedicated to delivering the “Best Every Time, Every Day” with the goal of earning customers for life!

We take pride in providing an unmatched high caliber of service and support for Cummins engines, generators, filters, and related products that serve the varied needs of our customers. Crucial to accomplishing this is the energy and commitment of Cummins employees to the company.


  • Provide parts and technical support to Dealers andEnd-users

  • Assist customerswith renewing and initial sign-up for Cummins Insite, QSOL (Quick Serve Online)and various other service related applications

  • Answer incomingcalls to Dealer Call Center from various Dealers and End-users

  • Place partsorders via our in-house ordering system for various Dealers and End-Users

  • Use Cumminson-line system to check existing orders, parts availability and pricing

  • Provide supportfor US Government sales

  • Researching andresolving order discrepancies

  • Process creditcard orders over the phone via our in-house system



  • 1-3 yearsexperience in Customer Service

  • Diesel Engineand Parts knowledge required

  • Strongcommunication skills

  • Excellentcomputer skills, Oracle-based experience preferred

  • Valid Driver’sLicense


  • High SchoolDiploma or equivalent

  • Some Collegepreferred

Skills andAbilities

  • Call Centerexperience preferred

  • Parts andService experience preferred

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .


Primary Location United States-North Carolina-Charlotte-US, NC, Charlotte, Cummins Atlantic - Main Office

Job Type Experienced - Professional / Office

Recruitment Job Type Office

Job Posting Feb 8, 2017, 1:05:52 PM

Unposting Date Ongoing

Req ID: 170000HT