Cummins Inc. Field Service Tech (PowerGenerator) in Bakersfield, California

Requisition Number

17-0062

Post Date

6/1/2017

Title

Field Service Tech (PowerGenerator)

City

Bakersfield

State

CA

Description

Job summary

Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.

Key Responsibilities

  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs

  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.

  • Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field

  • Escalates unresolved issues to product specialists / Supervisor

  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc

  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

  • Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation

  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Requirements

Skills

Skill Level A

Level II Technician plus:

Ability to train Service Personnel to develop their diagnostic skills

Able to identify opportunities for work process improvements and recommend appropriate action

Able to develop and maintain productive working relationships

Ability to prepare reports providing feedback on service interventions

Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

Ability to identify and resolve engine system failures relating to and impacted by component failure

Ability to guide / coach other service technicians (including customer and/or dealer technicians) through complex service interventions and diagnostic issues

Can resolve complex technical problems

Ability to identify and up sell further service and repair opportunities

Education, Licenses, Certifications

Apprentice Certified Power Generation/ Electrical Technician (Preferred)

Vocational diploma from relevant technical institution

Current relevant electrical certification

Locally valid driving permit

Experience

Significant field service work experience

Expert level knowledge of and/or experience with power generation products

High Voltage / Low Voltage experience

Customer service experience

Experience providing technical advice and coaching to more junior technicians (preferred)

We are an Equal Opportunity Employer and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age,sex, marital status, gender identity, sexual orientation, national origin, disability or handicap, or veteran status. There is no place in Cummins Pacific, LLC for an employee who uses symbols, words, or engages in activities that may reasonably be perceivedas denigrating or showing hostility or aversion toward an individual because of the individual's race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or other status protected by law, or because of the statusof the individual's relatives, friends, or associates.


  • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

  • Please view Equal Employment Opportunity Posters provided by OFCCP here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

  • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have accessto the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosureis (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41CFR 60-1.35(c)